REFUNDS and RETURNS
Memberships and Subscriptions
We do not offer any refunds for purchased memberships and/or subscriptions. We offer free samples of the products and services you will have access as a paying member, so please check those samples out before you purchase a membership.
You can cancel your subscription at any time via your My Account page.
- From the My Account page, click on the “Subscriptions” tab,
- Click the “View” button next to the subscription you wish to cancel,
- On the next page use the “Suspend” or “Cancel” buttons to manage your subscription.
- Keep in mind that you can only “Suspend” your subscription once and still be able to reactivate it later.
- When you Suspend or Cancel your subscription you will still be able to sign in to your account, but you will no longer have access the premium/protected content.
For physical products our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Subscriptions and Memberships
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
- Please sign in to your account,
- Click on the “Help Me!” tab,
- Click the “Submit A Help Request” button,
- Then use the form on the “Help Me!” page to submit a Refund Request.
- Be sure to write “Refund Request” in the Title/Subject line of the support request.
- Once we receive your message, we’ll get back to you within 48 hours with instructions on how to get refunded and/or return any products.
For Non Members:
- The easiest way to contact us about a return is to reply to your order confirmation email with a request for a return. That way we will have your purchase details in the email conversation thread.
- Please edit the subject line if possible when replying to the confirmation email and include the phrase “Refund Request”.
- Once we receive your message, we’ll get back to you within 48 hours with instructions on how to get refunded and/or return any productc.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by following the return steps outline above.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us by following the return steps outline above.
In most cases you will be responsible for paying for your own shipping costs for returning your item. We are a small company and do not have the same kinds of resources as the mega e-commerce shops out there like Amazon. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.